Chief Client Fulfillment Officer

Lincoln, Nebraska, United States | Leadership | Full-time

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Looking for your chance to make a real impact? 

Firespring, one of the largest marketing communications firms in the Midwest, is looking for our next amazing human to join our team. We’re known for providing marketing, printing, websites and strategic guidance to thousands of brands, businesses and nonprofits. Our clients and partners count on us as a force in our areas of expertise to help them do more good. 

See if this position sounds like your dream job. We can’t wait to find out if it could be you.

Job Description

Firespring is seeking an experienced leader to join our leadership team, reporting to the chief operating officer. As the chief client fulfillment officer, you will be responsible for driving innovative change to improve Firespring’s quality and efficiency of delivering products and services to our clients. This isn’t your first rodeo. You’re a veteran at finding smart solutions that result in business growth, and you know how to forge new paths when there’s a better way of doing things. 

This role will be a key contributor for recommendations for process improvements and pricing for products and services, based on heightened awareness of KPI performance. In short, you thrive on data and metrics and it excites you to implement better practices with what you’ve learned. 

Is this you? Awesome, let's get this party started. 

Tasks and Responsibilities

  • Lead, manage and hold the team accountable.
  • Identify areas for improvement and implement solutions to address quality and efficiency. 
  • Foster a client-perspective approach in the product and services development processes.
  • Clarify a common approach and process for driving work across the organization.
  • Ensure consistent and accurate tracking of all fulfillment team data relevant to company KPIs.
  • Influence cross-company agreement on how to deliver the greatest value to customers.
  • Collaborate with managers and fulfillment team leaders to improve cross-departmental interactions. 
  • Ability to work in our headquarters office in Lincoln or Omaha. 

Qualifications

  • You stand out because of your experience with people and process management as well as operational planning, budgeting and oversight.
  • You thrive in a fast-paced environment.
  • You have the ability to coordinate many ongoing projects simultaneously. If you have the skills, get ‘em sharpened.
  • You are a self-motivated, detail-oriented organizer with a strong work ethic.
  • Solution-oriented and proactive are key descriptors of your approach to life.
  • You can express your ideas tactfully, giving your team the confidence and direction they need.
  • You have demonstrated success providing leadership and management to a team, planning and organizing their work and effectively communicating with them.
  • You possess strong analytical thinking, conflict management and problem-solving skills.

Compensation and Benefits

  • Salary—We recognize that our people are our greatest asset. We reward candidates who wow us by offering competitive pay.
  • Vacation—Paid holidays are a no brainer, but how does unlimited, paid vacation sound? Salaried employees of Firespring are encouraged to take what they need when it comes to time off in order to live their best and healthiest lives.
  • 401(k)—Your parents preached about the importance of saving. Now we’re helping you get it done. Firespring provides professional financial advisors who will help you make a plan and guide your investments.
  • Fun—Millions of people go to work, punch the clock from 8 to 5 and hate every moment of it. That’s not the case here. We have an indoor slide, a game room and a group of people dedicated to creating activities and fun inside and outside the office. To put it mildly, we’re serious about having fun—and it reflects in our work too. 
  • Giving back—When your employer makes it possible for you to give back to your community on the clock? Win for everyone. Every Firespring team member gets one paid day off each month to give back to the community in any way they’d like.
  • Miscellaneous Benefits—Not all benefits are about the Benjamins, baby. Some of the things you’ll enjoy while working here include unlimited soft drinks, tea and beer. And don’t worry about your duds—business-casual is the dress code here. Still looking to make your cubicle-shackled friends jealous of your new gig? Our company-wide social and recreational activities are sure to do just that.

Ready to come aboard?

Please include a cover letter. Resumes without one won't be considered.

While we genuinely appreciate your interest in employment with Firespring, we can only respond to the most qualified candidates.

Firespring is an EEO/AA employer.

We'll be in touch.