Account Coordinator

Lincoln, Nebraska, United States | Client Experience | Full-time

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Looking for your chance to make a real impact? 

Firespring, one of the largest marketing communications firms in the Midwest, is looking for our next amazing human to join our team. We’re known for providing marketing, printing, websites and strategic guidance to thousands of brands, businesses and nonprofits. Our clients and partners count on us as a force in our areas of expertise to help them do more good. 

See if this position sounds like your dream job. We can’t wait to find out if it could be you.

Job Description

If you like to have a few balls in the air and get satisfaction for keeping them there, then this job is going to be your thing. You'll be building relationships with nonprofit organizations and small-mid sized businesses all over the US, attending to clients on our software as a service (SaaS) platform. Gaining an understanding of our client’s needs and executing them through training and website updates is your primary goal. Get ready to have some coffee dates over the phone, generating ideas and brainstorming tactics to better your clients’ marketing efforts is of course in your wheelhouse. If you think an additional product or service is perfect for our clients, you're not afraid of pitching the idea. You know the longevity of client retention is what we want in the long run. Loyalty to our client's needs is what we are all about.

Interested? Read on.

Tasks and Responsibilities

  • Put on your game face to present our work to our clients in a clear, confident, and strategic way.
  • Show some tough love and crack the whip to motivate clients and keep them on track.
  • Communicate across departments to ensure proper set up, design, and customizations are completed to client specifications.
  • Develop maintenance plans for ongoing client outreach.
  • Teach clients best practices of industry standards in marketing and technology.
  • Keep projects from falling into the occasional black hole of “notgettingdoneness.”
  • Find creative ways to coordinate and get projects done.
  • Record all client-related correspondence so we know what we've done to help.
  • Consult with clients to maximize the use of our products.
  • Be able to move that occasional elephant in our three-ring circus.

Qualifications

  • Organizer extraordinaire—in fact, it slightly bothers you that this list of bullet points isn't in alphabetical order.
  • You have experience in a web development, marketing or project management environment.
  • You are energetic and polite on the phone. Our clients can hear that smile.
  • Persistent and task oriented.
  • You can explain a concept to your IT guy, or your grandma. Whoever’s listening.
  • You can juggle more than the average juggler, figuratively. (If you can actually juggle we will also want to see that...)
  • Quality is job one, and two and three.
  • You know enough about HTML cheats to be dangerous.
  • You know how to strike a fun/work balance.

Compensation and Benefits

  • Salary—We recognize that our people are our greatest asset. We reward candidates who wow us by offering competitive pay.
  • Vacation—Paid holidays are a no brainer, but how does unlimited, paid vacation sound? Salaried employees of Firespring are encouraged to take what they need when it comes to time off in order to live their best and healthiest lives.
  • 401(k)—Your parents preached about the importance of saving. Now we’re helping you get it done. Firespring provides professional financial advisors who will help you make a plan and guide your investments.
  • Fun—Millions of people go to work, punch the clock from 8 to 5 and hate every moment of it. That’s not the case here. We have an indoor slide, a game room and a group of people dedicated to creating activities and fun inside and outside the office. To put it mildly, we’re serious about having fun—and it reflects in our work too. 
  • Giving back—When your employer makes it possible for you to give back to your community on the clock? Win for everyone. Every Firespring team member gets one paid day off each month to give back to the community in any way they’d like.
  • Miscellaneous Benefits—Not all benefits are about the Benjamins, baby. Some of the things you’ll enjoy while working here include unlimited soft drinks, tea and beer. And don’t worry about your duds—business-casual is the dress code here. Still looking to make your cubicle-shackled friends jealous of your new gig? Our company-wide social and recreational activities are sure to do just that.

Ready to come aboard?

Please include a cover letter. Resumes without one won't be considered.

While we genuinely appreciate your interest in employment with Firespring, we can only respond to the most qualified candidates.

Firespring is an EEO/AA employer.

We'll be in touch.