IT Help Desk Technician

Lincoln, Nebraska, United States | Operations | Full-time | COVID-19 remote

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Looking for your chance to make a real impact? 

Firespring, one of the largest marketing communications firms in the Midwest, is looking for our next amazing human to join our team. We’re known for providing marketing, printing, websites and strategic guidance to thousands of brands, businesses and nonprofits. Our clients and partners count on us as a force in our areas of expertise to help them do more good. 

See if this position sounds like your dream job. We can’t wait to find out if it could be you.

Job Description

How do you know if you're a great fit for our technology team? You love all kinds of technology and you make sure you're up on the latest hardware and software. You look forward to developing solutions to people's real life technical challenges. When someone has a problem, you're there to help. You might not always know how to fix it, but you know how to figure out how to fix it. At Firespring, we love to find new and creative ways to solve problems and we promise that every day we will present you with a new puzzle.

As a member of the Firespring IT team, you will be on the front lines of our internal Help Desk, working with every team member and ensuring they have what they need to do their job to the fullest. It's not all cleaning browser caches and wrangling misbehaving printers. You'll be at the helm of enterprise-wide management tools for our team members' technology. As a Help Desk Technician, you'll fulfill a critical role at Firespring by deploying company-wide changes to hardware and software and ensuring we operate securely and efficiently.

Still interested? Read on.

Tasks and Responsibilities

  • You’ll be the front-lines of and the “face” of Firespring’s Help Desk, building a strong rapport with our users and solving the vast majority of their technology problems. Your ability to do so will make you one of the best loved Firespringers around. ;-)
  • You’ll own Firespring’s fleet of team member workstations, managing and improving every aspect of their use from acquisition to retirement
  • Good understanding of client-server concepts will be needed to help develop and maintain some server applications.
  • Assist in setting up and operating switches, firewalls and wireless networks.
  • Some travel between Firespring’s three offices (Lincoln, Omaha and Council Bluffs, IA) will be required, but most of your support will be provided remotely in the new era of hybrid workforces and you’re ready for that challenge!
  • Work closely with vendors and build relationships with our technical partners.
  • Bringing new technology/ideas to the table. Did you learn about a new technique or resource? We'd love for you to teach us too.

Qualifications

Looking for candidates with experience in some or all of the following disciplines:

  • Strong conceptual understanding of IDP and SSO, workstation policy management and security
  • Networking: Firewall configuration/concepts, VLANs, Trunking 802.1 q, etc
  • SaaS Software Support: G Suite, Office 365, Salesforce
  • Scripting: Powershell, Bash, VBScript, Python

Preferred Qualifications

  • Associate’s or Bachelor’s Degree in Systems or Network Administration, Information Systems, a related field or equivalent on-the-job work experience
  • CompTIA A+, Network+, or similar certification is a plus
  • Strong oral and written communication skills

Compensation and Benefits

  • Salary—We recognize that our people are our greatest asset. We reward candidates who wow us by offering competitive pay.
  • Vacation—Paid holidays are a no brainer, but how does unlimited, paid vacation sound? Salaried employees of Firespring are encouraged to take what they need when it comes to time off in order to live their best and healthiest lives.
  • 401(k)—Your parents preached about the importance of saving. Now we’re helping you get it done. Firespring provides professional financial advisors who will help you make a plan and guide your investments.
  • Fun—Millions of people go to work, punch the clock from 8 to 5 and hate every moment of it. That’s not the case here. We have an indoor slide, a game room and a group of people dedicated to creating activities and fun inside and outside the office. To put it mildly, we’re serious about having fun—and it reflects in our work too. 
  • Giving back—When your employer makes it possible for you to give back to your community on the clock? Win for everyone. Every Firespring team member gets one paid day off each month to give back to the community in any way they’d like.
  • Miscellaneous Benefits—Not all benefits are about the Benjamins, baby. Some of the things you’ll enjoy while working here include unlimited soft drinks, tea and beer. And don’t worry about your duds—business-casual is the dress code here. Still looking to make your cubicle-shackled friends jealous of your new gig? Our company-wide social and recreational activities are sure to do just that.

Ready to come aboard?

Please include a cover letter. Resumes without one won't be considered.

While we genuinely appreciate your interest in employment with Firespring, we can only respond to the most qualified candidates.

Firespring is an EEO/AA employer.

We'll be in touch.