Part-Time IT Help Desk Technician

Omaha, Nebraska, United States | Part-time

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Looking for your chance to make a real impact? 

Firespring, one of the largest marketing communications firms in the Midwest, is looking for our next amazing human to join our tribe. We’re known for providing marketing, printing, websites and strategic guidance to thousands of brands, businesses and nonprofits. Our clients and partners count on us as a force in our areas of expertise to help them do more good. 

See if this position sounds like your dream job. We can’t wait to find out if it could be you.

Job Description

How do you know if you're a great fit for our technology team? You love all kinds of technology and you make sure you're up on the latest hardware and software. You look forward to developing solutions to people's real life technical challenges. When someone has a problem, you're there to help. You might not always know how to fix it, but you know how to figure out how to fix it. At Firespring, we love to find new and creative ways to solve problems and we promise that every day we will present you with a new puzzle.

As a member of the Firespring IT team, you will be on the front lines of our internal Help Desk, working with every team member and ensuring they have what they need to do their job to the fullest. It's not all cleaning browser caches and wrangling misbehaving printers. You'll be at the helm of enterprise-wide management tools for our team members' technology. As a Help Desk Technician, you'll fulfill a critical role at Firespring by deploying company-wide changes to hardware and software and ensuring we operate securely and efficiently.

Still interested? Read on.

Qualifications

Looking for candidates with experience in some or all of the following disciplines:

  • Networking: Firewall configuration/concepts, VLANs, Trunking 802.1 q, etc
  • Microsoft: Active Directory/Group Policy, CIFS, MSSQL system administration
  • SaaS Software Support: G Suite, Office 365, Salesforce
  • Scripting: Powershell, Bash, VBScript, Python

Tasks and Responsibilities

  • Troubleshoot and fix computer, printer and other technical resources. If it plugs into the wall and its not working, then you’ll be our go-to guru.
  • Build and deploy desktop computers and manage IT inventory.
  • Good understanding of client-server concepts will be needed to help develop and maintain some server applications.
  • Assist in setting up and operating switches, firewalls and wireless networks.
  • Some travel may be required, but don’t worry, we won’t send you out of state and if possible, we’ll have you home in time for dinner.
  • Work closely with vendors and build relationships with our technical partners.
  • Bringing new technology/ideas to the table. Did you learn about a new technique or resource? We'd love for you to teach us too.

Preferred Qualifications

  • Pursuing a Bachelor’s or Associate’s Degree in Computer Science or Engineering, Information Systems, or a related field.
  • Two or more semesters of related technology coursework.
  • Strong oral and written communication skills.

Compensation and Benefits

  • Salary—You don’t need to go to the grocery store to bring home the bacon. We reward candidates who wow us by offering competitive hourly pay.
  • Hours—20 hours/week, flexible
  • Fun—Millions of people go to work, punch the clock from 8 to 5 and hate every moment of it—that’s not the case here. We have an indoor slide, a game room that includes shuffleboard and a pool table. To put it mildly, we’re serious about having fun.
    Miscellaneous benefits—Not all benefits are about the Benjamins, baby. Some of the things you’ll enjoy while working here include unlimited soda, tea and beer. And don’t worry about your duds—business-casual is the dress code here. Still looking to make your cubicle-shackled friends jealous of your new gig? Our company-wide social and recreational activities are sure to do just that.

Ready to come aboard?
Please include a cover letter. Resumes without one won't be considered. Seriously.
While we genuinely appreciate your interest in employment with Firespring, we can only respond to the most qualified candidates.

Firespring is an EEO/AA employer.