Customer Success Intern

Lincoln, Nebraska, United States | Part-time

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Looking for your chance to make a real impact? 

Firespring, one of the largest marketing communications firms in the Midwest, is looking for our next amazing human to join our tribe. We’re known for providing marketing, printing, websites and strategic guidance to thousands of brands, businesses and nonprofits. Our clients and partners count on us as a force in our areas of expertise to help them do more good. 

See if this position sounds like your dream job. We can’t wait to find out if it could be you.

Job Description

You’ve got to be fast on your feet, always two steps ahead of our clients, without breaking a sweat and with a smile on your face. They can hear those smiles right through the phone. This is not your ordinary internship. You’ll be working with our most valuable people outside our walls (so you better not screw up). Get ready to have some coffee dates over the phone, generating ideas and brainstorming tactics to better our clients’ websites. You'll be building relationships with clients, troubleshooting technical issues, and consulting with them on the best practices of the products and tools we provide on our websites & technology platform; including but not limited to website and email hosting. In the end, you’ll be seasoned to tackle any project that consists of online marketing tactics and delighting clients.

If you agree, read on.

Qualifications

  • Troubleshooting and creative problem solving is how you roll.
  • Organizer extraordinaire—in fact, it slightly bothers you that this list of bullet points isn't in alphabetical order.
  • You are energetic and polite on the phone. Our clients can hear that smile.
  • Persistent and task oriented.
  • You can explain a concept to your IT guy, or your grandma. Whoever’s listening.
  • You can juggle more than the average juggler, figuratively. (If you can actually juggle we will also want to see that...)
  • Quality is job one, and two and three.
  • You know enough about HTML cheats to be dangerous.
  • Your ego boost comes from solving the client’s problem and getting them back to work ASAP

Tasks and Responsibilities

  • Provide support and creative solutions to clients about their website and email products.
  • Help clients understand the benefits of modern, responsive web design.
  • Show some tough love to motivate clients and keep them on track.
  • Communicate across departments to ensure proper set up, design, and customizations are completed to client specifications.
  • Teach clients best practices of our software platform.
  • Find creative ways to coordinate and get projects done.
  • Record all client-related correspondence so we know what we've done to help.
  • Be able to move that occasional elephant in our three-ring circus.
  • Keep an eye on the industries we serve to better meet client needs.
  • Communicate with clients on the phone, through email and chat.
  • Smile when talking with clients—and coworkers.

Want to hear more about life with your possible future employer?

  • We bask in the Silicon Prairie, with offices in Lincoln and Omaha, Nebraska, and Council Bluffs, Iowa.
  • Firespring only hires passionate, ambitious people—the type who “bring it” every day, have each other’s back and truly give a shit about each other, our clients and the community.
  • With clients in all 50 states and on 5 continents, we’ve got a reputation for great work and unmatched service.
  • In 2014, we became the first Certified B Corporation® in Nebraska, joining 3,200+ companies leading a global movement to redefine success in business.
  • Inc. Magazine named us one of 50 honorees nationwide for their inaugural Best Workplaces Award in 2016.
  • Firespring received the 2018 Community Impact Award, which honors companies that go above and beyond through philanthropy and volunteering.
  • In 2019, Firespring team members reach 50,000 volunteer hours after four years. A whopping 270 local organizations were served, equaling $2.7 million contributed to our community.
  • Firespring was honored in 2020 by being selected as one of the Top 100 Impact Companies by Real Leaders magazine. 

Compensation and Benefits

  • SalaryHourly, we like to take care of our interns and your parents will like that you don’t need to hit them up…as much.
  • Hours—20 hours per week, flexible.
  • FunMillions of people go to work, punch the clock from 8 to 5 and hate every moment of it—that’s not the case here. We have an indoor slide, a game room that includes shuffleboard, a pool table, a foosball table, a Ping Pong table and more. To put it mildly, we’re serious about having fun.
  • Miscellaneous BenefitsNot all benefits are about the Benjamins, baby. Some of the things you’ll enjoy while working here include unlimited soda, tea, lemonade and beer (of course only if of age). And don’t worry about your duds—casual is the dress code here. Still looking to make your cubicle-shackled intern friends jealous of your new gig? Our company-wide social and recreational activities are sure to do just that.

Ready to come aboard?

Please include a cover letter. Resumes without one won't be considered. Seriously.

While we genuinely appreciate your interest in employment with Firespring, we can only respond to the most qualified candidates.

Firespring is an EEO/AA employer.