Client Onboarding Specialist

Lincoln, Nebraska, United States Full-time

Looking for a new gig? Well, you’re in luck.

Firespring, one of Nebraska’s fastest-growing companies, is looking for a rock star to join our crew. In corporate speak, we provide creative, print, interactive and strategic solutions for nearly 9,000 brands, businesses and nonprofits all over the world. But nobody gets excited about corporate speak, so here’s the real scoop.

  • We bask in the Silicon Prairie, with offices in Lincoln and Omaha, Nebraska and Council Bluffs, Iowa.
  • Firespring only hires passionate, ambitious people—the type who “bring it” every day, have each other’s back and truly give a shit.
  • With clients in all 50 states and 12 countries across six continents, you could say we get around.
  • Inc. Magazine named us one of 50 honorees nationwide for their inaugural Best Workplaces Award in 2016.
  • We love to give back to the community. In fact, Firespringers receive a paid day off every month to volunteer for a nonprofit of their choice.
  • In 2014, we became the first Certified B Corporation in Nebraska, joining 2,000+ companies leading a global movement to redefine success in business.
  • Our B Corp status cements our core purpose of leveraging our people, products and profit as a force for good.

That's the skinny on who we are. Now we want to tell you about who we’re looking for.

Job Description

If you like to have a few balls in the air and get satisfaction out of keeping them there, then this job is going to be your thing. You'll be building relationships with nonprofit organizations and small to mid-sized businesses all over the US, attending to all new clients on our software as a service (SaaS) platform from point of sale through go live. Gaining an understanding of our client’s needs and executing them through training and website updates is your primary goal. Get ready to have some coffee dates over the phone, generating ideas and brainstorming tactics to better your clients’ marketing efforts. If you think an additional product or service is perfect for our clients you're not afraid of pitching the idea. You know the importance of long-term client retention. Loyalty to our clients' needs is what we are all about.

Qualifications

  • Organizer extraordinaire—in fact, it slightly bothers you that this list of bullet points isn't in alphabetical order.
  • You have experience in a web development, marketing or project management environment.
  • You are energetic and polite on the phone. Our clients can hear that smile.
  • Persistent and Task Oriented are your nicknames.
  • You can explain a concept to your IT guy, or your grandma. Whoever’s listening.
  • You can juggle more than the average juggler, figuratively. (If you can actually juggle we will also want to see that...)
  • Quality is job one, and two and three.
  • You know enough about HTML cheats to be dangerous.
  • You know how to strike a fun/work balance.
  • BS/BA preferred.

Tasks and Responsibilities

  • Put on your game face to present our work to our clients in a clear, confident and strategic way.
  • Show some tough love and crack the whip to motivate clients and keep them on track.
  • Communicate across departments to ensure proper setup, design and customizations are completed to client specifications.
  • Develop maintenance plans for ongoing client outreach.
  • Teach clients best practices of industry standards in marketing and technology.
  • Keep projects from falling into the occasional black hole titled “notgettingdoneness.”
  • Find creative ways to coordinate and get projects done.
  • Record all client-related correspondence so we know what we've done to help.
  • Consult with clients to maximize the use of our products.
  • Be able to move that occasional elephant in our three-ring circus.
  • Keep an eye on the industries we serve to better meet client needs.

Compensation and Benefits

  • SalaryYou don’t need to go to the grocery store to bring home the bacon. We reward candidates who wow us by offering competitive pay.
  • VacationPaid holidays are a no brainer, but how does unlimited, paid vacation sound? Too good to be true? It’s not. Salaried employees of Firespring are encouraged to take what they need when it comes to vacation and sick time.
  • 401(k)Your dad preached about the importance of saving. Now we’re helping you get it done. Firespring provides professional financial advisors who will help you make a plan and guide your investments.
  • FunMillions of people go to work, punch the clock from 8 to 5 and hate every moment of it—that’s not the case here. We have an indoor slide, a game room that includes shuffleboard, a pool table, a foosball table, a ping pong table and more. To put it mildly, we’re serious about having fun.
  • Miscellaneous benefitsNot all benefits are about the Benjamins, baby. Some of the things you’ll enjoy while working here include unlimited soda, tea and beer. And don’t worry about your duds—business-casual is the dress code here. Still looking to make your cubicle-shackled friends jealous of your new gig? Our company-wide social and recreational activities are sure to do just that.

Ready to come aboard?

Please include a cover letter. Resumes without one won't be considered.

While we genuinely appreciate your interest in employment with Firespring, we can only respond to the most qualified candidates.

Firespring is an EEO/AA employer.

We'll be in touch.