Client Services Administrator

Lincoln , NE, United States Full-time

Looking for a new gig? You’re in luck.

Firespring is one of Nebraska’s fastest-growing technology companies and we’re looking for someone to join our Cloud IT crew in our Lincoln office. In corporate speak, we provide print, marketing, software and IT solutions to businesses and nonprofit organizations. But nobody gets excited about corporate speak, so here’s the real scoop.

  • Located in Omaha and Lincoln, Nebraska, we bask in the Silicon Prairie.

  • Firespring only hires passionate, ambitious people—the type that will “bring it” every day.

  • We work hard, we play harder.

  • Once a year, we shave our heads together. (An optional activity, of course.)

  • Inc. Magazine named Firespring one of the “50 Best Workplaces” in America. We like them too.

  • We love to give back to the community. In fact, every full-time Firespringer receives a paid day off every month to volunteer for a nonprofit organization of their choice.

  • We serve nearly 8,000 brands, businesses and nonprofits in all 50 states and 11 countries across six continents. I guess you can say we get around.

That’s the skinny on who we are. Now we want to tell you about who we’re looking for.

Job Description

How do you know if you're a perfect fit for our Client Services Administrator? You simply love technology and you are phenomenal at helping others navigate their IT problems. You love it when your family members ask you to help them with their computer problems, and the first thing that you do when you go home for Christmas is open up a browser and visit Ninite.

This job marries two of Firespring's passions: technology and client support. You will work with Firespring's clients every day helping them solve their computer problems. You will be their knight in shining armor...their Superman (cape not included). You'll tackle new problems every single day, but the one thing that won't change is the feeling that you'll get when you've saved somebody’s day.

Still interested? Read on.

Qualifications

  • You live and breathe technology. And you love finding ways to help people use it in their lives.

  • When the printer isn't printing, every eye in the room turns to you...and you love it.

  • You don’t call a company for support when there is a problem—you are the support and you fix it.

  • Technology you don’t understand doesn’t intimidate you. Instead, you can’t sleep until you’ve mastered it.

  • You're not a fanboy. You can help somebody with their Mac as easily as you can their PC.

  • It's all just 1s and 0s. You know that, and you know enough about networking to get them there.

  • No geek speak here. You have the ability to communicate with both technical and non-technical colleagues.

  • Your ego boost comes from solving the client’s problem and getting them back on track ASAP. You will work with a team of technical gurus to identify the issue, prioritize it and escalate accordingly.

  • Document, document, document. You will record all client-related correspondence so we know what we’ve done to help.

Compensation and Benefits

  • SalaryYou don’t need to go to the grocery store to bring home the bacon. We reward candidates who wow us by offering competitive pay.

  • VacationPaid holidays are a no brainer, but how does unlimited, paid vacation sound? Too good to be true? It’s not. Salaried employees of Firespring are encouraged to take what they need when it comes to vacation and sick time.

  • 401(k)Your dad preached about the importance of saving. Now we’re helping you get it done. Firespring provides professional financial advisors who will help you make a plan and guide your investments.

  • FunMillions of people go to work, punch the clock from 8 to 5 and hate every moment of it—that’s not the case here. We have an indoor slide, a game room that includes shuffleboard, a pool table, a foosball table, a Ping Pong table and more. To put it mildly, we’re serious about having fun.

  • Miscellaneous BenefitsNot all benefits are about the Benjamins, baby. Some of the things you’ll enjoy while working here include unlimited soda, tea, lemonade and beer. And don’t worry about your duds—business-casual is the dress code here. Still looking to make your cubicle-shackled friends jealous of your new gig? Our company-wide social and recreational activities are sure to do just that.

 

Ready to come aboard?

Please include a cover letter. Resumes without one won't be considered.

While we genuinely appreciate your interest in employment with Firespring, we can only respond to the most qualified candidates.

Firespring is an EEO/AA employer.