Account Manager - SaaS

Lincoln, Nebraska, United States Full-time

Looking for a new gig? Well, you’re in luck.

Firespring, one of Nebraska’s fastest-growing companies, is looking for a rock star to join our crew. In corporate speak, we provide printing, marketing, software and strategic guidance to thousands of brands, businesses and nonprofits. But nobody gets excited about corporate speak, so here’s the real scoop.

  • We bask in the Silicon Prairie, with offices in Lincoln and Omaha, Nebraska, and Council Bluffs, Iowa.
  • Firespring only hires passionate, ambitious people—the type who “bring it” every day, have each other’s back and truly give a shit.
  • With clients in all 50 states and on 5 continents, you could say we get around.
  • Inc. Magazine named us one of 50 honorees nationwide for their inaugural Best Workplaces Award in 2016.
  • Firespring received the 2018 Community Impact Award, which honors companies that go above and beyond through philanthropy and volunteering.
  • In 2014, we became the first Certified B Corporation in Nebraska, joining 2,000+ companies leading a global movement to redefine success in business.
  • Our B Corp status cements our core purpose of leveraging our people, products and profit to do more good.

That’s the skinny on who we are. Now we want to tell you about who we’re looking for.

Job Description

If you like to have a few balls in the air and get satisfaction for keeping them there, then this job is going to be your thing. You'll be building relationships with clients, troubleshooting technical issues, and consulting with them on the best practices of the products and tools we provide on our software as a service platform; including but not limited to website and email hosting. Learn more about the specific tools at printerpresence.com and firespring.org.

You've got to be fast on your feet, always two steps ahead of our clients, without breaking a sweat and with a smile on your face. They can hear those smiles through the phone. Trust us. You should be on the lookout for new business and help the sales team prepare to wow prospects.

Qualifications

  • Organizer extraordinaire—in fact, it slightly bothers you that this list of bullet points isn't in alphabetical order.
  • Troubleshooting and creative problem solving is how you roll.
  • You can juggle more than the average juggler, figuratively.
  • Quality is job one, and two and three.
  • Late for you is five minutes early.
  • You know enough about HTML cheats to be dangerous.
  • You know your way around Internet Explorer, Google Chrome, and Firefox.
  • You know how to strike a fun/work balance.
  • BS/BA preferred.
  • Salesforce and CMS experience is a plus.

Tasks and Responsibilities

  • Provide support and creative solutions to clients about their products.
  • Provide technical support to clients regarding email service and domain related topics.
  • Rapidly respond to and resolve customer issues.
  • Record all client-related correspondence so we know what we've done to help.
  • Consult with clients to maximize the use of our products.
  • Smile when talking with clients—and team members of course.

Compensation and Benefits

  • SalaryYou don’t need to go to the grocery store to bring home the bacon. We reward candidates who wow us by offering competitive pay.

  • VacationPaid holidays are a no brainer, but how does unlimited, paid vacation sound? Too good to be true? It’s not. Salaried employees of Firespring are encouraged to take what they need when it comes to vacation and sick time.

  • 401(k)Your parents preached about the importance of saving. Now we’re helping you get it done. Firespring provides professional financial advisors who will help you make a plan and guide your investments.

  • FunMillions of people go to work, punch the clock from 8 to 5 and hate every moment of it—that’s not the case here. We have an indoor slide, a game room that includes shuffleboard, a pool table, a foosball table, a ping pong table and more. To put it mildly, we’re serious about having fun.

  • Miscellaneous BenefitsNot all benefits are about the Benjamins, baby. Some of the things you’ll enjoy while working here include unlimited soda, tea, lemonade, and beer. And don’t worry about your duds—business-casual is the dress code here. Still looking to make your cubicle-shackled friends jealous of your new gig? Our company-wide social and recreational activities are sure to do just that.

Ready to come aboard?

Please include a cover letter. Resumes without one won't be considered.

While we genuinely appreciate your interest in employment with Firespring, we can only respond to the most qualified candidates.

Firespring is an EEO/AA employer.